Student Grievance Procedure
A student who has a concern about a school-related issue is encouraged to schedule a conference with the
Program Director to find a resolution. If an issue is not resolved to a students’ satisfaction through the
conference, the student can file a formal complaint in writing or through the Program’s grievance form. This
documented complaint can be emailed to the Program Director at cmalone@empower1ti.com or delivered
in person or via USPS. The Program Director will review all completed complaint forms, take appropriate
action, and provide a written response to the student by the 10th business day after the formal written
complaint is received. The school will then maintain the documented complaint including any associated
documentation/notes from the conference between the student and the program director. The school will
diligently work to resolve all complaints at the local school level. However, if the student is not satisfied with
the handling of the issue by the school, the student may file a complaint/grievance with the Texas Workforce
Commission (TWC).
Texas Workforce Commission
Career Schools and Colleges Section
101 East 15th Street Room 226T Austin, Texas 78778-001
512-936-3100
http://csc.twc.state.tx.us
Information on filing a complaint with the Texas Workforce Commission can be found on their Career
Schools and colleges website at www.texasworkforce.org/careerschools, or
https://www.twc.texas.gov/files/jobseekers/csc-401a-student-complaint-form-twc.pdf
Complaints may also be filed with NATCEP under Texas Health and Human Services at 512-438-2017.